Return Policy
NMH Tech, Inc. is committed to providing dependable service to our business, government, education, healthcare, institutional, reseller, and other professional customers.
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions below.
Return Merchandise Authorization (RMA)
All returns require a Return Merchandise Authorization (RMA) before products are shipped back.
To request an RMA, contact:
Email: sales@nmhshop.com
Phone: 571-485-8682
Please provide:
Order number or Purchase Order number
Product part number
Quantity
Serial number, when applicable
Reason for return
Products returned without an authorized RMA may be refused or delayed.
Issuance of an RMA does not automatically guarantee approval of a refund or credit.
Return Conditions
To qualify for return, eligible products must generally:
Be returned within 30 calendar days of delivery
Be unused and uninstalled
Be unaltered and in resalable condition
Include the original manufacturer packaging
Include all manuals and documentation
Include all accessories, cables, components, and promotional items
Include applicable warranty cards and licensing materials
Have intact serial numbers, UPC codes, labels, warranty labels, and security seals
Be securely packaged for return transportation
Include the applicable RMA information
NMH Tech may refuse or reduce a refund or credit for products that are incomplete, used, installed, damaged, altered, missing packaging, missing accessories, or otherwise not in resalable condition.
Restocking Fee
Approved standard returns are subject to a 20% restocking fee, calculated based on the product purchase price before taxes, shipping, and other charges.
The restocking fee generally does not apply when NMH Tech confirms that the return resulted solely from:
NMH Tech shipping an incorrect product
A verified product defect existing at delivery
A material product-description error by NMH Tech
Another circumstance where applicable law prohibits the fee
Return Shipping
Customers are responsible for:
Return shipping
Freight charges
Insurance
Packaging
Transportation costs
unless the return results from a verified NMH Tech shipping error or another circumstance for which NMH Tech accepts responsibility.
Customers are encouraged to use a trackable and appropriately insured shipping method.
Products remain the Customer's responsibility until received and accepted by NMH Tech or its authorized fulfillment partner.
Original Shipping Charges
Original shipping, freight, handling, insurance, expedited delivery, installation, and special-service charges are generally nonrefundable, except where required by applicable law or where the return resulted from a verified NMH Tech error.
Refund Processing
Approved refunds are generally processed within 5 business days after the returned product has been received, inspected, and accepted by NMH Tech or its authorized fulfillment partner.
Refunds are normally issued to the original payment method.
Additional processing time imposed by banks, credit-card issuers, payment processors, manufacturers, or distributors is outside NMH Tech's control.
Nonreturnable Products
The following products may be final sale and nonreturnable unless defective at delivery, incorrectly supplied by NMH Tech, or otherwise returnable under applicable law:
Activated, registered, downloaded, or electronically delivered software
Software licenses and activation keys
Subscriptions and cloud services
Support and maintenance contracts
Special-order products
Custom-order products
Configured or built-to-order systems
Personalized, modified, or engraved products
Manufacturer-restricted products
Products specifically identified as nonreturnable or final sale
Certain clearance or discontinued products
Opened consumables
Ink and toner
Batteries and printheads
Opened sterile medical products
Hygiene-sensitive products
Certain diagnostic products
Patient-contact products
Products with broken manufacturer seals where returns are restricted
Products damaged through misuse, accident, improper installation, improper storage, neglect, alteration, or unauthorized repair
Products missing original serial numbers, labels, packaging, accessories, or components
Product-specific return restrictions may also be stated on the applicable product page, quotation, order confirmation, or invoice.
Defective Products
Customers should report products believed to be defective as soon as reasonably possible.
NMH Tech may request:
Photographs
Serial numbers
Troubleshooting information
Diagnostic information
Manufacturer case numbers
Other information reasonably necessary to evaluate the claim
Most products are covered, if applicable, by the manufacturer's warranty.
NMH Tech may direct the Customer to the manufacturer or an authorized warranty provider when warranty service is available directly through that party.
Product incompatibility with a Customer's system, equipment, software, network, environment, or intended use does not automatically constitute a product defect.
Shipping Damage, Shortages, and Incorrect Items
Customers should inspect all shipments promptly upon delivery.
Visible damage, concealed damage, shortages, missing cartons, incorrect products, or quantity discrepancies should be reported within 5 business days after delivery.
Please retain:
Original packaging
Shipping cartons
Packing materials
Carrier labels
Photographs
Delivery receipts
Damaged products
until the claim has been resolved.
Order Cancellations
Customers should request cancellations immediately.
NMH Tech cannot guarantee cancellation after an order has been:
Accepted
Allocated
Submitted to a manufacturer or distributor
Configured
Licensed
Processed
Shipped
Special-order, custom, configured, licensed, activated, downloaded, and manufacturer-restricted products may be noncancelable once processing begins.
B2B and Institutional Purchases
This Return Policy is intended primarily for purchases by:
Commercial businesses
Government agencies
Educational institutions
Healthcare organizations
Nonprofit organizations
Government contractors
Resellers
Other professional and institutional buyers
Certain negotiated contracts, government orders, institutional agreements, manufacturer programs, or approved quotations may contain product-specific return terms that differ from this general policy.
Where a separately executed agreement expressly provides different return terms, the applicable written agreement will control.
Contact Us
For return requests, RMA assistance, defective-product claims, or questions about eligibility:
NMH Tech, Inc.
7911 Fort Hunt Rd
Alexandria, VA 22308-1205
United States
Phone: 571-485-8682
Email: sales@nmhshop.com
B2B Technology. Essential Supplies. Complete Procurement Solutions.